Frequently Asked Questions

Browse our Shop, choose the products you want, add them to your cart and continue to checkout. Review your order information carefully before completing payment.

Yes. Checkout is available to signed-in customers so your order can be connected to your customer account and managed correctly.

Contact customer care as soon as possible. Whether a change can be made depends on the current status of your order. Keep your order number ready when contacting us.

Use the website search or browse our available categories. If you still cannot find the product you need, contact our customer care team.

The payment options currently available to you are shown during checkout. Follow the checkout instructions to complete your payment.

Follow the payment result shown after checkout and keep your payment reference. If the payment status is unclear, contact customer care before making another payment for the same order.

If you are unsure whether money was deducted, keep your payment reference and contact us so the order can be checked before attempting another payment.

Yes. Paid orders above TZS 50,000 qualify for free delivery.

After payment, the ZanSpice Food team may contact you to confirm your delivery information and coordinate your order.

Make sure your name, phone number and delivery information are accurate. Keep your order number or payment reference available when contacting customer care.

Visit our Delivery Information page for more details about delivery and order coordination.

Contact customer care and provide your order details together with information about the product received. Keep the affected product and packaging available while the issue is reviewed.

Contact us as soon as possible with your order number or payment reference. Explain which item is damaged or missing. Clear photos may help where there is visible damage.

Some opened, used, consumed or improperly stored food products may not be suitable for return. Contact customer care before returning a product so your case can be reviewed.

No. Each request is reviewed based on the order information and circumstances. If a return, replacement or refund is appropriate, our team will explain the next steps.

Use the Forgot Password option from the customer login area and follow the password recovery instructions.

Your contact information may be needed to operate your account, process orders, communicate about purchases and coordinate customer support or delivery.

Use a strong password and keep your login details private. Contact us if you believe there is a security problem involving your account.

Call or WhatsApp ZanSpice Food on +255 782 246 286, or send us a message through our Contact page.

ZanSpice Food is located at Ba West Darajani Souk, Zanzibar, Tanzania.

Read our Terms & Conditions for important information about using the ZanSpice Food website and services.